Refund & Cancellation Policy

This refund and cancellation policy applies to all purchases made through Zona (hereby referred to as "Application"), operated by VISION INNOVATIONS LTD (hereby referred to as "Service Provider").

Payment Processing

All payments for the Application are securely processed by Stripe, Inc. ("Stripe"). Stripe handles card processing, billing, and payment security on behalf of the Service Provider. By completing a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

Subscription Plans

The Application offers subscription plans that provide a recurring credit allowance for generating AI music. Subscriptions automatically renew at the end of each billing period (weekly, monthly, or yearly) unless cancelled before the renewal date.

How to Cancel

You may cancel your subscription at any time through one of the following methods:

  • Via the Application: Navigate to your account settings and select "Manage Subscription"
  • Via Support: Contact us at zona.vision-innovations.com/support

Cancellation stops future renewals. You will retain access to your subscription benefits and any remaining credits for the current billing period; no partial refund is issued for the unused portion of the period.

No Refunds

All sales are final. The Service Provider does not offer refunds for any purchase, including:

  • Subscription payments, whether the initial charge or any renewal
  • One-time credit pack purchases, whether or not the credits have been used
  • Unused credits that remain at the time of cancellation or account closure

Before purchasing, please review the plan details carefully. If you have questions about a plan, contact us at zona.vision-innovations.com/support before completing your purchase.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your card issuer instead of contacting our support team, your account may be suspended while the dispute is reviewed. We encourage you to reach out to us first so we can resolve any issue directly.

Exceptions Required by Law

Where consumer protection laws in your jurisdiction grant you a statutory right to a refund that overrides the terms above, those legal rights remain unaffected. Contact us at zona.vision-innovations.com/support to exercise any such right.

Changes to This Policy

The Service Provider may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page, and continued use of the Application constitutes acceptance of the updated policy.

This policy is effective as of 2026-04-21.

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at zona.vision-innovations.com/support.